Customer Service Operation

TP; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

TP is seeking a Customer Service Operations agent to handle customer queries through predominantly non-voice channels, with voice support when required. The role requires clear English and Hindi communication and readiness for 24x7 rotational shifts. Candidates must clear Versant 5.

Work-from-home candidates must have a reliable system and a stable internet connection, and must meet the stated qualifications and experience criteria to progress in the process.

Qualifications

• Meet the stated qualification and experience criteria.
• Versant 5 is required to clear.
• WFH candidates must have reliable system and stable internet connectivity.

Responsibilities

• Handle customer queries via predominantly non-voice channels; voice support when required.
• Be comfortable with 24x7 rotational shifts.
• Adapt to dynamic customer service operations and meet performance standards.
• Collaborate with team to ensure consistent multi-channel support.

Skills

English communication

Hindi communication

Communication skills

Job description

Handle customer queries for Customer Service Operations through predominantly non-voice channels with voice support when required.

Candidates should have good English and Hindi communication,

Be comfortable with 24x7 rotational shifts

Meet the stated qualification and experience criteria, and clear Versant 5.

WFH candidates must have the required system and stable internet connectivity.