Remote 24/7 Home First Care Coordination Manager

UPMC; Pittsburgh (Allegheny County); On-site; USD 140,000 - 200,000; Full time

Job summary

UPMC's 24/7 Home First Center invites a Manager, Home First Center Care Management to lead telephonic care managers and oversee 24/7 care coordination during transitions from hospitalization, ED visits, and other events. This role emphasizes operational leadership, staff development, and performance improvement across the continuum of care.

Based in a primarily remote setting with occasional office visits for training or meetings, you will partner with IDFS and hospital teams to ensure safe

Responsibilities

• Lead daily operations of the Home First Center, ensuring high-quality care coordination services and continuous 24/7 coverage across all shifts.
• Develop staffing, scheduling, and workflow strategies that support operational demands, service expectations, and team effectiveness.
• Monitor performance, productivity, and operational outcomes while identifying opportunities to improve efficiency, patient experience, and care transitions.
• Participate in rotational leadership coverage and provide operational support as needed to maintain uninterrupted patient services.
• Provide leadership, coaching, and clinical guidance to Telephonic Care Managers, ensuring consistent application of care management and transition-of-care best practices.
• Recruit, develop, mentor, and retain a high-performing team while fostering a culture of collaboration, accountability, and patient-centered care.
• Support staff with complex clinical, psychosocial, and operational situations while promoting quality, compliance, and professional growth.
• Lead quality improvement initiatives focused on patient experience, transitions of care, throughput, and reduction of avoidable utilization.
• Utilize performance metrics and outcome data to identify opportunities, implement improvements, and achieve operational and strategic goals.
• Ensure compliance with regulatory, accreditation, and organizational requirements while promoting continuous improvement.
• Partner with physicians, hospital leaders, post-acute providers, community organizations, and IDFS stakeholders to strengthen care coordination and improve patient outcomes across the continuum.
• Promote responsible stewardship of healthcare resources while supporting initiatives that improve patient flow, reduce avoidable utilization, and optimize care transitions.
• Represent the Home First Center in leadership meetings, committees, and organizational initiatives while helping shape the future of this innovative care model.

Job description

UPMC's 24/7 Home First Center invites a Manager, Home First Center Care Management to lead telephonic care managers and oversee 24/7 care coordination during transitions from hospitalization, ED visits, and other events. This role emphasizes operational leadership, staff development, and performance improvement across the continuum of care.

Based in a primarily remote setting with occasional office visits for training or meetings, you will partner with IDFS and hospital teams to ensure safe