Remote Telephonic Care Manager

UPMC; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

UPMC seeks a Telephonic Care Manager to guide patients through transitions after hospitalization and other events. The role emphasizes assessments, care planning, coordination, advocacy, and connecting patients with resources to ensure timely, appropriate care across settings.

Work is primarily remote with rotating 12-hour shifts, including days, nights, weekends, and holidays; occasional on-site training or meetings may be required. Interdisciplinary collaboration is essential to success.

Qualifications

• RN with active licensure; five years in care management or related clinical work.
• MSW with LSW or LCSW; five years in care coordination or transitions of care.
• Experience in hospital or insurance-based care management and post-acute services.

Responsibilities

• Conduct comprehensive assessments to plan individualized care and address social determinants.
• Coordinate transitions across hospitals, EDs, SNFs, and community services.
• Connect patients with healthcare and community resources; advocate for preferences.
• Promote quality outcomes and safe, efficient use of resources in care transitions.
• Collaborate with interdisciplinary teams and participate in training and improvements.

Skills

Care coordination

Patient advocacy

Discharge planning

Communication

Education

Bachelor's Degree in Nursing

Master's Degree in Social Work (MSW) with LSW/LCSW

Job description

UPMC seeks a Telephonic Care Manager to guide patients through transitions after hospitalization and other events. The role emphasizes assessments, care planning, coordination, advocacy, and connecting patients with resources to ensure timely, appropriate care across settings.

Work is primarily remote with rotating 12-hour shifts, including days, nights, weekends, and holidays; occasional on-site training or meetings may be required. Interdisciplinary collaboration is essential to success.