Remote 24/7 Customer Support Specialist III

ecsfederal; Memphis (TN); Remote; USD 28,000 - 32,000; Full time

Job summary

ECS Federal seeks a Customer Support Specialist III in Memphis, TN or remote, with onsite training and occasional meetings. The role handles acquisition documents, eligibility checks, and customer support across 24x7 shifts. Must obtain a Public Trust clearance and work from home with limited supervision.

The position requires responding to issues, researching problems, and coordinating with teams to ensure satisfaction. Strong communication and adaptability are essential for this role.

Qualifications

• Requires high school diploma or equivalent.
• Six years of experience in the field or related area.

Responsibilities

• Respond to customer issues via phone and email.
• Provide technical support to computer users with varying degrees of experience.
• Research and resolve complaints to ensure customer retention and satisfaction.

Skills

Customer support

Technical support

Issue resolution

Documentation

Multi-tasking

Team training

Tools

Ticketing system

Databases

File structures

Job description

ECS Federal seeks a Customer Support Specialist III in Memphis, TN or remote, with onsite training and occasional meetings. The role handles acquisition documents, eligibility checks, and customer support across 24x7 shifts. Must obtain a Public Trust clearance and work from home with limited supervision.

The position requires responding to issues, researching problems, and coordinating with teams to ensure satisfaction. Strong communication and adaptability are essential for this role.