Remote 211 Resource Navigator: Help Families Find Services

United Way SWPA; Pittsburgh (Allegheny County); Hybrid; USD 35.000 - 36.000; Vollzeit

Zusammenfassung

United Way of Southwestern Pennsylvania (PA 211 Southwest) is seeking a Remote 211 Resource Navigator to support individuals from home, connecting them to food, housing and healthcare via phone, text and chat. The role offers a salary of $35,000–$36,000 plus benefits, plus paid time off and retirement contributions, with multiple shift options to support work-life balance.

In-person training in the Pittsburgh office is required before remote work begins.

Qualifikationen

• Must attend 2–3 weeks of in-person training in the Pittsburgh office.
• Empathetic and patient with clients seeking assistance.
• Tech-savvy with ability to use phone, text and chat channels.

Aufgaben

• Serve as a lifeline connecting people to essential services via phone, text and chat.
• Handle routine requests and crisis support while maintaining confidentiality.
• Participate in comprehensive training and grow in human services.

Jobbeschreibung

United Way of Southwestern Pennsylvania (PA 211 Southwest) is seeking a Remote 211 Resource Navigator to support individuals from home, connecting them to food, housing and healthcare via phone, text and chat. The role offers a salary of $35,000–$36,000 plus benefits, plus paid time off and retirement contributions, with multiple shift options to support work-life balance.

In-person training in the Pittsburgh office is required before remote work begins.