Remote 211 Resource Navigator: Help Communities from Home

United Way of Southwestern Pennsylvania; Pittsburgh (Allegheny County); Hybrid; USD 35,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Strong retirement contributions

Paid time off

Job summary

Pittsburgh Office of United Way of Southwestern Pennsylvania is hiring a Remote 211 Resource Navigator to connect people with critical services via phone, text, and chat. The role includes training in the Pittsburgh office, with remote work after onboarding, offering stability and flexible shifts to support work-life balance.

You will join a mission-driven team, receive comprehensive training, and grow expertise in human services while handling routine requests to crisis support.

Qualifications

• Empathetic and service-oriented mindset.
• Willingness to attend in-person training for 2–3 weeks in Pittsburgh.

Responsibilities

• Serve as a lifeline connecting individuals and families to essential services via phone, text, and chat.
• Provide compassionate support for routine requests and crisis moments.
• Collaborate with a team to ensure client needs are met and referrals are accurate.

Skills

Compassionate communication

Tech-savvy

Multi-channel support

Remote work readiness

Job description

Pittsburgh Office of United Way of Southwestern Pennsylvania is hiring a Remote 211 Resource Navigator to connect people with critical services via phone, text, and chat. The role includes training in the Pittsburgh office, with remote work after onboarding, offering stability and flexible shifts to support work-life balance.

You will join a mission-driven team, receive comprehensive training, and grow expertise in human services while handling routine requests to crisis support.