211 Resource Navigator

United Way SWPA; Pittsburgh (Allegheny County); Hybrid; USD 35,000 - 36,000; Full time

Job summary

United Way of Southwestern Pennsylvania (PA 211 Southwest) is seeking a Remote 211 Resource Navigator to support individuals from home, connecting them to food, housing and healthcare via phone, text and chat. The role offers a salary of $35,000–$36,000 plus benefits, plus paid time off and retirement contributions, with multiple shift options to support work-life balance.

In-person training in the Pittsburgh office is required before remote work begins.

Qualifications

• Must attend 2–3 weeks of in-person training in the Pittsburgh office.
• Empathetic and patient with clients seeking assistance.
• Tech-savvy with ability to use phone, text and chat channels.

Responsibilities

• Serve as a lifeline connecting people to essential services via phone, text and chat.
• Handle routine requests and crisis support while maintaining confidentiality.
• Participate in comprehensive training and grow in human services.

Job description

Join PA 211 Southwest (United Way of Southwestern Pennsylvania) as a Remote 211 Resource Navigator and make a meaningful impact every day from home. In this purpose-driven role, you’ll serve as a compassionate, knowledgeable lifeline — connecting individuals and families to essential services like food, housing, and healthcare through phone, text and chat. Offering a salary of $35,000–$36,000 plus an outstanding benefits package — including healthcare, strong retirement contributions, and paid time off — this position combines stability with flexibility, featuring multiple shift options to support work-life balance. You’ll be part of a supportive, mission-focused team, receive comprehensive training and grow your expertise in human services while handling diverse interactions from routine requests to crisis support. If you’re empathetic, tech-savvy and committed to helping others, this is your opportunity to build a fulfilling career where every conversation truly matters.

All candidates must be able to attend in-person training for a two-to-three-week time period in the Pittsburgh office before remote work begins.

United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Armstrong, Butler, Fayette and Westmoreland counties.