Resource Navigator

United Way of Southwestern Pennsylvania; Pittsburgh (Allegheny County); Hybrid; USD 35,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Strong retirement contributions

Paid time off

Job summary

Pittsburgh Office of United Way of Southwestern Pennsylvania is hiring a Remote 211 Resource Navigator to connect people with critical services via phone, text, and chat. The role includes training in the Pittsburgh office, with remote work after onboarding, offering stability and flexible shifts to support work-life balance.

You will join a mission-driven team, receive comprehensive training, and grow expertise in human services while handling routine requests to crisis support.

Qualifications

• Empathetic and service-oriented mindset.
• Willingness to attend in-person training for 2–3 weeks in Pittsburgh.

Responsibilities

• Serve as a lifeline connecting individuals and families to essential services via phone, text, and chat.
• Provide compassionate support for routine requests and crisis moments.
• Collaborate with a team to ensure client needs are met and referrals are accurate.

Skills

Compassionate communication

Tech-savvy

Multi-channel support

Remote work readiness

Job description

Pittsburgh Office

United Way of Southwestern Pennsylvania

Join PA 211 Southwest (United Way of Southwestern Pennsylvania) as a Remote 211 Resource Navigator and make a meaningful impact every day from home. In this purpose-driven role, you'll serve as a compassionate, knowledgeable lifeline-connecting individuals and families to essential services like food, housing, and healthcare through phone, text, and chat. Offering a salary of $35,000–$36,000 plus an outstanding benefits package-including healthcare, strong retirement contributions, and paid time off-this position combines stability with flexibility, featuring multiple shift options to support work-life balance. You'll be part of a supportive, mission-focused team, receive comprehensive training, and grow your expertise in human services while handling diverse interactions from routine requests to crisis support. If you're empathetic, tech-savvy, and committed to helping others, this is your opportunity to build a fulfilling career where every conversation truly matters.

All candidates must be able to attend in-person training for the two-to-three-week time period in the Pittsburgh office before remote work begins.

United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Armstrong, Butler, Fayette, and Westmoreland counties.

Salary: $35000 - $36000 per year