Care Coordinator

United Way of Southwestern Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 38,000 - 45,000; Full time

Job summary

The United Way of Southwestern Pennsylvania in Pittsburgh seeks a dedicated 211 Care Coordinator to help individuals navigate complex social service systems and connect with trusted community partners using 211 information and referral tools.

The role requires a high school diploma or GED and at least two years in human services; a bachelor’s degree or CHW experience is preferred. Salary ranges from $38,000 to $45,000 per year and is grant-funded through December 2027.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in human services or related nonprofit work.
• Bachelor’s degree and/or certified community health worker (CHW) experience preferred.
• Combination of experience and education may be considered.

Responsibilities

• Assist callers navigating complex social service systems.
• Serve as triage point to connect callers with trusted community partners.
• Monitor referrals and track outcomes using I&R technology.

Education

High school diploma or GED

Bachelor's degree preferred

Certified community health worker (CHW) experience preferred

Job description

Pittsburgh Office
The 211 Care Coordinator supports individual callers with navigating complex social service systems. Developing specialized knowledge in areas such as workforce development, public benefits, and basic needs, this role serves as a triage point ensuring callers and program participants are connected with trusted community partners to address social needs. Utilizing 211 information and referral (I&R) technology, the Care Coordinator will leverage closed-loop processes and tools to monitor progress of referrals and track outcomes to support program success.

United Way of Southwestern Pennsylvania
Pittsburgh Office
The 211 Care Coordinator supports individual callers with navigating complex social service systems. Developing specialized knowledge in areas such as workforce development, public benefits, and basic needs, this role serves as a triage point ensuring callers and program participants are connected with trusted community partners to address social needs. Utilizing 211 information and referral (I&R) technology, the Care Coordinator will leverage closed-loop processes and tools to monitor progress of referrals and track outcomes to support program success.
This grant funded position until December 2027. Continued employment beyond the grant period is not guaranteed and is contingent upon availability and additional funding.
A high school diploma or GED equivalent and at least 2 years of human services, social or related nonprofit experience is required. A bachelor's degree an/or certified community health worker experience is preferred. A combination of experience and education may be considered in lieu of education.
Annual Salary
Pay Grade 103
Salary Range - $38,000 - $45,000
United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Armstrong, Butler, Fayette, and Westmoreland counties.
Salary: $38000 - $45000 per year