Hybrid/Remote-Ready Community Resource Navigator

Goodwill Of The Finger Lakes; City of Rochester, New York (NY, NY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work arrangement

Training provided

Remote work possibility after 30 days

Job summary

Goodwill of the Finger Lakes is seeking a Community Connector for the 211/LIFE LINE program in Rochester, NY. The role focuses on assessment, problem solving, and referral assistance to clients with complex needs, using empathy and advocacy to help access essential services.

You will document interactions with prescribed software, participate in required trainings, and work within a rotating shift pattern including evenings and weekends in a hybrid office setting.

Qualifications

• Associates Degree in related field or equivalent experience.
• One year of customer service or call center experience.
• Must obtain AIRS Certification within 2 years and maintain it through trainings and materials.

Responsibilities

• Screen clients for community programs to educate, navigate, and connect to services.
• Answer contacts via phone, chat, or text and refer to appropriate resources.
• Use active listening to identify solutions and provide confidential connections to services.

Skills

Customer service

Communication

Problem solving

Empathy

Education

Associate Degree in related field

Tools

Microsoft Office

CRM systems

Job description

Goodwill of the Finger Lakes is seeking a Community Connector for the 211/LIFE LINE program in Rochester, NY. The role focuses on assessment, problem solving, and referral assistance to clients with complex needs, using empathy and advocacy to help access essential services.

You will document interactions with prescribed software, participate in required trainings, and work within a rotating shift pattern including evenings and weekends in a hybrid office setting.