211 Resource Navigator

United Way; Pittsburgh (Allegheny County); Hybrid; USD 35,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Strong retirement contributions

Paid time off

Job summary

United Way of Southwestern Pennsylvania is seeking a Remote 211 Resource Navigator to help individuals and families access essential services by phone, text, and chat from home. The role offers a $35,000–$36,000 salary, a strong benefits package including healthcare, retirement contributions, and paid time off, and multiple shift options for work-life balance.

In-person training at the Pittsburgh office is required for two to three weeks before remote work begins, with ongoing training and

Qualifications

• Must be able to attend in-person training in Pittsburgh for 2–3 weeks.
• Experience helping people access services via phone/text/chat preferred.

Responsibilities

• Assist callers in connecting to essential services (food, housing, healthcare) via phone, text, and chat.
• Handle routine requests and crisis support with empathy and professionalism.
• Participate in comprehensive training and ongoing coaching to support service delivery.

Skills

Empathy

Tech-savvy

Clear communication

Job description

United Way of Southwestern Pennsylvania Pittsburgh Office

Join PA 211 Southwest (United Way of Southwestern Pennsylvania) as a Remote 211 Resource Navigator and make a meaningful impact every day from home. In this purpose-driven role, you'll serve as a compassionate, knowledgeable lifeline-connecting individuals and families to essential services like food, housing, and healthcare through phone, text, and chat. Offering a salary of $35,000–$36,000 plus an outstanding benefits package-including healthcare, strong retirement contributions, and paid time off-this position combines stability with flexibility, featuring multiple shift options to support work-life balance. You'll be part of a supportive, mission-focused team, receive comprehensive training, and grow your expertise in human services while handling diverse interactions from routine requests to crisis support. If you're empathetic, tech-savvy, and committed to helping others, this is your opportunity to build a fulfilling career where every conversation truly matters.

All candidates must be able to attend in-person training for the two-to-three-week time period in the Pittsburgh office before remote work begins.

United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Armstrong, Butler, Fayette, and Westmoreland counties.