Remote 211 Resource Navigator — Connect People with Support

United Way; Pittsburgh (Allegheny County); Hybrid; USD 35,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Strong retirement contributions

Paid time off

Job summary

United Way of Southwestern Pennsylvania is seeking a Remote 211 Resource Navigator to help individuals and families access essential services by phone, text, and chat from home. The role offers a $35,000–$36,000 salary, a strong benefits package including healthcare, retirement contributions, and paid time off, and multiple shift options for work-life balance.

In-person training at the Pittsburgh office is required for two to three weeks before remote work begins, with ongoing training and

Qualifications

• Must be able to attend in-person training in Pittsburgh for 2–3 weeks.
• Experience helping people access services via phone/text/chat preferred.

Responsibilities

• Assist callers in connecting to essential services (food, housing, healthcare) via phone, text, and chat.
• Handle routine requests and crisis support with empathy and professionalism.
• Participate in comprehensive training and ongoing coaching to support service delivery.

Skills

Empathy

Tech-savvy

Clear communication

Job description

United Way of Southwestern Pennsylvania is seeking a Remote 211 Resource Navigator to help individuals and families access essential services by phone, text, and chat from home. The role offers a $35,000–$36,000 salary, a strong benefits package including healthcare, retirement contributions, and paid time off, and multiple shift options for work-life balance.

In-person training at the Pittsburgh office is required for two to three weeks before remote work begins, with ongoing training and