Remedy ITSM Development Engineer II (On-Site)

Anchor Point Technology Resources; Fort Wayne (IN); On-site; USD 80,000 - 100,000; Full time

Job summary

A prominent IT solutions provider is looking for an ATS Development Engineer II in Ft. Wayne, Indiana. This full-time role involves managing work requests and providing 24x7 support using BMC Remedy and other tools. Candidates should have a Bachelor's degree in IT or related fields and 5 to 10 years of IT experience. Strong development leadership and communication skills are crucial. The position requires on-site work and no relocation assistance is available.

Qualifications

• 5 to 10 years working experience in the IT field favorable.
• Knowledge of telecommunications business application systems preferred.
• Understanding of databases and queries is beneficial.

Responsibilities

• Manage submitted work requests and changes/updates from clients.
• Provide 24x7 on-call production support coverage.
• Follow problem and change management processes.

Skills

Development leadership for BMC Remedy/ITSM implementation

Custom workflow and forms development

Networking/distributed computing environment concepts

Problem analysis and resolution

Confidence in industry practices

Teamwork and collaboration

Willingness to learn

Communication across IT and business departments

Education

Bachelor's degree in Computer Science, Information Technology or comparable

Tools

BMC Remedy AR System

Remedy ITSM Suite

MS Office tools

Unix shell programming

PSL (Patrol Script Language)

Job description

A prominent IT solutions provider is looking for an ATS Development Engineer II in Ft. Wayne, Indiana. This full-time role involves managing work requests and providing 24x7 support using BMC Remedy and other tools. Candidates should have a Bachelor's degree in IT or related fields and 5 to 10 years of IT experience. Strong development leadership and communication skills are crucial. The position requires on-site work and no relocation assistance is available.