Remote Remedy ITSM Platform Architect (Senior/Principal)

Innovatus Technology Consulting; United States; Remote; USD 130,000 - 200,000; Full time

Job summary

Innovatus Technology Consulting seeks a Senior BMC Remedy ITSM Subject Matter Expert to serve as the primary platform architect for enterprise Remedy environments. You will design, configure, upgrade, integrate, and operate Remedy across development, QA, and production, translating federal requirements into secure ITIL-aligned solutions.

You will lead architecture efforts, drive upgrades, optimize performance, and mentor engineers while coordinating with stakeholders and ensuring compliance with

Qualifications

• 15+ years hands-on BMC Remedy / ARS / ITSM suite consulting, including architecture and multi-environment administration.
• Experience configuring, upgrading, and integrating Remedy in enterprise environments.
• Familiarity with federal security requirements and ITIL practices.

Responsibilities

• Own architecture, configuration, and support for Remedy ARS and ITSM suite across environments.
• Plan and execute major platform upgrades (e.g., ITSM 9.x to 18.x/20.x).
• Configure and import Foundation, Process, and CMDB data; develop SRM service requests.
• Integrate Remedy with enterprise platforms via REST, SOAP, LDAP/AD; implement automation and reporting.

Skills

BMC Remedy ITSM

Platform architecture

Federal DoD exposure

REST/SOAP integration

Team leadership

SCIF travel readiness

Education

Bachelor's degree in Computer Science or related field

BMC Certified Professional

Tools

Atrium CMDB

Atrium Integrator

MyIT

SmartIT

DSO

Job description

Innovatus Technology Consulting seeks a Senior BMC Remedy ITSM Subject Matter Expert to serve as the primary platform architect for enterprise Remedy environments. You will design, configure, upgrade, integrate, and operate Remedy across development, QA, and production, translating federal requirements into secure ITIL-aligned solutions.

You will lead architecture efforts, drive upgrades, optimize performance, and mentor engineers while coordinating with stakeholders and ensuring compliance with