ITSM Manager - Remedy Specialist & Workflow Innovator

VDart Inc; St. Louis (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

A global IT staffing provider is seeking an experienced ITSM Manager to oversee the implementation and upgrade of ITSM processes using BMC Remedy. The ideal candidate will have strong expertise in LDAP and Active Directory integrations and experience with customizing Remedy workflows. Responsibilities include administering BMC Remedy Action Request and enhancing workflows per business requirements. This position offers a competitive salary and the opportunity to work with Fortune 1000 corporations.

Qualifications

• Experience in implementing and upgrading ITSM systems using BMC Remedy.
• Hands-on experience with BMC Virtual Agent and BMC MyIT.
• Strong knowledge of LDAP and Active Directory integrations.

Responsibilities

• Implement and upgrade ITSM modules on Remedy Versions.
• Customize forms, fields, workflows, and system components.
• Administer BMC Remedy Action Request platform.

Skills

BMC Remedy Developer Studio

ITSM process knowledge (IM, CM, KM, SRM)

LDAP and Active Directory

Custom application development

Tools

BMC Remedy

Mid-Tier Web Servers

Job description

A global IT staffing provider is seeking an experienced ITSM Manager to oversee the implementation and upgrade of ITSM processes using BMC Remedy. The ideal candidate will have strong expertise in LDAP and Active Directory integrations and experience with customizing Remedy workflows. Responsibilities include administering BMC Remedy Action Request and enhancing workflows per business requirements. This position offers a competitive salary and the opportunity to work with Fortune 1000 corporations.