Remedy / BMC Helix ITSM Developer

Tech Army, LLC; Miami (FL); On-site; USD 65,000 - 100,000; Full time

Job summary

Tech Army, LLC in Miami is seeking a Remedy/Helix specialist to modify workflows, automation, forms, and business logic to keep financial operations running smoothly.

You will troubleshoot billing, work with chartfields and accounting structures, and maintain ERP integrations with PeopleSoft or INFORMS, ensuring end-to-end workflow reliability and timely year-end close.

Documentation and knowledge transfer are part of the role, supporting ongoing system stabilization and user enablement.

Qualifications

• Experience with Remedy/Helix configuration and workflow design.
• Ability to troubleshoot billing processes and root causes.
• Experience integrating Remedy/Helix with ERP systems (PeopleSoft, INFORMS).
• Comfort handling financial data, chartfields and rates.
• Strong documentation and knowledge transfer skills.

Responsibilities

• Remedy/Helix development & configuration: modify workflows, automation rules, forms, and business logic.
• Billing troubleshooting: investigate root causes of failed billing or invoicing tasks.
• Financial data troubleshooting: work with chartfields, accounting structures, billing rates and data.
• ERP integration: troubleshoot or maintain integrations between Remedy/Helix and systems such as PeopleSoft or INFORMS.
• Workflow reprocessing: reprocess failed billing transactions end-to-end.
• Fiscal year-end support: update billing rates, prepare workflows for year-end close, and stabilize system during financial close.
• Documentation: document configurations, changes, troubleshooting procedures, and knowledge transfer.

Skills

Remedy/Helix dev

Billing troubleshooting

ERP integration

Financial data troubleshooting

Documentation

Tools

PeopleSoft

INFORMS

Job description

• Remedy/Helix development & configuration — modify workflows, automation rules, forms, and business logic.
• Billing troubleshooting — investigate why billing or invoicing tasks fail and determine the root cause.
• Financial data troubleshooting — work with chartfields, accounting structures, billing rates, and financial data.
• ERP integration — troubleshoot or maintain integrations between Remedy/Helix and systems such as PeopleSoft or INFORMS.
• Workflow reprocessing — take failed billing transactions and get them successfully processed end-to-end.
• Fiscal year-end support — update billing rates, prepare workflows for year-end close, and stabilize the system during financial close.
• Documentation — document configurations, changes, troubleshooting procedures, and provide knowledge transfer.