BMC Remedy Developer

Noblesoft Solutions; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Noblesoft Solutions in Miami, FL seeks an ITSM developer with Remedy/Helix experience to implement and optimize billing workflows and integrations.

You will troubleshoot billing tasks, update logic and configurations, and work with ERP integrations to support financial close and dashboards.

Qualifications

• 3–5 years hands-on experience with Remedy or BMC Helix ITSM development and configuration.
• Experience building and optimizing billing and invoicing workflows.
• Experience integrating Remedy/Helix ITSM with ERP systems (PeopleSoft/INFORMS preferred).
• Ability to analyze failed billing tasks, identify root causes, and reprocess workflow items end-to-end.
• Proficiency updating billing logic, automation rules, and workflow configurations.

Responsibilities

• Develop and configure Remedy/Helix ITSM billing workflows and integrations.
• Troubleshoot chartfields, financial data structures, and workflow failures.
• Integrate ITSM with ERP systems to support billing and financial close.
• Analyze failed billing tasks, identify root causes, and reprocess items end-to-end.
• Update billing logic and automation rules; maintain documentation.

Skills

Remedy/Helix ITSM

Billing workflows

ERP integrations

Troubleshooting chartfields

Financial data structures

Tools

PeopleSoft

INFORMS

Job description

• Minimum 3–5 years of hands-on experience with Remedy or BMC Helix ITSM development and configuration, specifically in billing workflows and integrations.
• Strong troubleshooting experience with chartfields, financial data structures, and custom billing and invoicing workflow failures.
• Demonstrated experience integrating Remedy/Helix ITSM with ERP systems, preferably PeopleSoft/INFORMS.
• Ability to analyze failed billing tasks, identify root causes, and reprocess workflow items end-to-end.
• Experience updating billing logic, automation rules, and workflow configurations.
• Proficiency in fiscal year-end preparation, billing rate updates, and stabilizing workflows for financial close-out.
• Experience developing or modifying dashboards within Remedy/Helix ITSM.
• Strong documentation skills for system changes, configurations, and knowledge-transfer activities.
• Ability to work in fast-paced environments with strict deadlines (e.g., fiscal close).