Relocation Services Specialist

NoBroker; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

NoBroker in the United States is seeking a customer-facing role focused on packing and moving services. You will handle customer leads, capture relocation requirements, dates and locations, and explain packages, pricing, inclusions, and the moving process.

You will conduct inbound/outbound calls to generate and convert bookings, coordinate with customers and moving partners for smooth relocation, and schedule packing, loading, transportation and unloading, while tracking progress in the CRM to

Responsibilities

• Handle customer leads for packing and moving services.
• Understand relocation requirements, preferred dates, and locations.
• Explain service packages, pricing, inclusions, and moving process.
• Conduct inbound and outbound calls to generate and convert bookings.
• Coordinate with customers and moving partners for smooth relocation.
• Schedule packing, loading, transportation, and unloading services.
• Coordinate with vendors to ensure timely pickup and delivery.
• Follow up with customers before, during, and after the move.
• Address customer queries, complaints, and service-related issues.
• Track bookings, payments, and service status in the CRM.
• Ensure service quality and customer satisfaction.
• Achieve assigned booking, conversion, and revenue targets.

Job description

NoBroker in the United States is seeking a customer-facing role focused on packing and moving services. You will handle customer leads, capture relocation requirements, dates and locations, and explain packages, pricing, inclusions, and the moving process.

You will conduct inbound/outbound calls to generate and convert bookings, coordinate with customers and moving partners for smooth relocation, and schedule packing, loading, transportation and unloading, while tracking progress in the CRM to