Inside Sales/Relocation Specialist

Pinkzebramoving; Wilmington (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A relocation services company in Wilmington, NC is seeking an Inside Sales/Relocation Specialist to enhance customer service and manage relocation processes. This role involves conducting estimates, creating client relationships, and ensuring a smooth relocation experience. Ideal candidates should have strong communication and organizational skills, alongside experience in referral marketing. The position provides opportunities for commission, making it ideal for motivated professionals aiming to excel in the relocation industry.

Qualifications

• Proven experience as Relocation Specialist or similar role.
• Strong knowledge of relocation processes and NC Tariff.
• Excellent referral marketing and networking skills.

Responsibilities

• Conduct assessments of clients' relocation needs.
• Develop referral marketing strategies to attract clients.
• Consult with clients on relocation requirements.

Skills

Referral marketing

Customer service

Detail-oriented

Communication skills

Organizational skills

Job description

Job Description

We are seeking a highly motivated and experienced Inside sales/Relocation Specialist to join our team in Wilmington, NC. This position comes with the chance to earn commission in addition to your hourly rate. The ideal candidate will have a strong background in making estimates, referral marketing, and providing exceptional customer service. As a Relocation Specialist, you will be responsible for referral marketing, creating estimates, assisting clients in planning and executing their moves, and ensuring a smooth and efficient relocation process.

Key Responsibilities

• Estimate Preparation
  • Conduct thorough assessments of clients' relocation needs
  • Use the NC Tariff to provide accurate and detailed cost estimates for moving services based
  • Review and explain estimates to clients, addressing any questions or concerns.
• Referral Marketing
  • Develop and implement referral marketing strategies to attract new clients.
  • Build and maintain relationships with real estate agents, corporate HR departments, storage facilities, assisting living homes, and property management
  • Track and analyze the effectiveness of referral marketing campaigns.
• Client Consultation
  • Answer all inbound calls
  • Consult with clients to understand their specific relocation requirements and preferences.
  • Provide expert advice on packing, transportation, and storage options.
  • Assist clients in selecting appropriate services and packages.
  • Follow up with potential and existing customers to secure bookings
• Coordination and Planning
  • Coordinate all aspects of the relocation process, including scheduling, logistics, and communication with the customer.
  • Ensure timely and efficient execution of all relocation activities.
  • Handle any issues or complications that arise during the relocation process.
• Documentation and Compliance
  • Prepare and manage all necessary documentation for relocations.
  • Ensure compliance with company policies, North Carolina tariff regulations, and legal requirements.
• Customer Service
  • Provide exceptional customer service throughout the entire relocation process.
  • Address client concerns and complaints promptly and effectively.
  • Follow up with clients post-relocation to ensure satisfaction and obtain feedback.

Qualifications

• Proven experience as a Relocation Specialist or in a similar role.
• Strong knowledge of relocation processes, including estimating, logistics, and NC Tariff rules and regulations
• Excellent referral marketing and networking skills.
• Outstanding communication and interpersonal abilities.
• Punctuality
• Detail-oriented with strong organizational and planning skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in relevant software and technology.

Preferred Skills

• Experience in the moving or logistics industry.
• Knowledge of real estate and housing markets.
• Bilingual abilities are a plus.

How to Apply

If you are a proactive and customer-focused professional looking to make a difference in the relocation industry, we encourage you to apply.