Relocation Services Coordinator

JK Moving Services; Sterling (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Profit sharing

401(k) plan

Life insurance

Tuition reimbursement

Employee wellness programs

Job summary

JK Moving Services in Sterling, VA is seeking a Commercial Services Coordinator under the direction of the Customer Service Manager. The role coordinates, tracks, and manages activities for business clients, serving as the liaison between Sales, Operations, and Accounting to ensure information flows accurately and the client has a single point of contact throughout the project.

The position performs clerical duties to support relocation activities, assists with pre-sales processes, and helps

Qualifications

• Minimum of 2–3 years of customer service and office/clerical experience.
• Proficient using MS Windows-based software applications.
• Must be detail-oriented and able to provide support to other team members.
• High school diploma or equivalent.
• Strong customer service, follow-up, communication (verbal and written), and administrative skills.
• Friendly demeanor with the ability to engage clients and build strong relationships to encourage ongoing business activities.
• Proven problem-solving, analytical, and decision-making skills.
• Ability to work in a fast-paced, multi-tasked, and technology-focused environment.

Responsibilities

• Works as a liaison between the sales representative and the client to coordinate all aspects of the move and ensure high-quality service delivery.
• Interacts with all service areas within the organization, including Operations, Accounting, and Sales, to ensure relocation activities are performed in accordance with contractual and industry guidelines.
• Maintains accurate working files and ensures completion of all pertinent information.
• Understands, interprets, and references sales agreements and vendor contracts.
• Works directly with sales staff to ensure timely reporting of information and data.
• Maintains communication with clients by phone and email throughout the move process.
• Processes service and schedule changes, updates client records, and notifies appropriate parties.
• Provides outstanding value, excellent communication, a willing attitude, reliability, and a professional image while delivering exceptional service.
• Demonstrates customer empathy and a commitment to service excellence.
• Maintains training on all company programs, systems, software, and administrative protocols.
• Supports the pre-sales process and assists with promoting and selling ancillary services.
• Performs other administrative duties as assigned.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Team collaboration

Multitasking

Education

High school diploma or equivalent

Tools

MS Windows

Job description

JK Moving Services in Sterling, VA is seeking a Commercial Services Coordinator under the direction of the Customer Service Manager. The role coordinates, tracks, and manages activities for business clients, serving as the liaison between Sales, Operations, and Accounting to ensure information flows accurately and the client has a single point of contact throughout the project.

The position performs clerical duties to support relocation activities, assists with pre-sales processes, and helps