Relocation Program Lead - Remote & Client-Focused

Berger Allied; Minnetonka (MN); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote Work Arrangement

Competitive Pay

401K

Job summary

Relocation Today in Minnetonka, MN seeks an experienced Relocation Manager to guide corporate clients and relocating employees through the relocation process with strategic consulting and comprehensive program administration.

You will coordinate and oversee relocation services from initiation through completion, ensuring a seamless transferee experience and delivering exceptional customer service.

Qualifications

• High School Diploma or Equivalent (required).
• Secondary education preferred; internships count towards experience.
• 3 years of business or customer service experience preferred.
• Extraordinary customer service mentality to the core.
• Proactive, self-starter with the ability to move on tasks quickly and accurately.
• Ability to maintain extremely accurate records and notes.
• Must be able to multi-task and have strong organizational skills.
• Excellent communicator in crafting professional emails and phone skills.
• Handle stress with calm, pleasant and professional demeanor (caring and empathetic personality).
• Ability to craft, understand embrace basic reporting needs.
• Capable of quickly learning and fully understanding client policies and procedures.
• Accuracy in budget tracking and basic expense reporting

Responsibilities

• Oversees the transferee experience from initiation through completion, fostering strong relationships and addressing relocation-related needs.
• Effectively manages a diverse caseload of relocation files, balancing multiple priorities while meeting service, quality, and performance objectives.
• Provides end-to-end relocation management, coordinating all aspects of the relocation program and serving as the primary point of contact for relocating employees.
• Demonstrate exemplary customer service to all relocating employees.
• Partners with transferees to understand their needs and recommends appropriate value-added services to support successful relocations and drive revenue opportunities.
• Maintains the accuracy, completeness, and integrity of transferee data within company systems and relocation platforms.
• Prepares, updates, and analyzes client reports to provide accurate relocation activity, cost, and performance data.

Skills

Customer service

Communication

Multi-tasking

Data accuracy

Budget tracking

Organizational skills

Reporting

Education

High School Diploma or Equivalent

Secondary education preferred

Job description

Relocation Today in Minnetonka, MN seeks an experienced Relocation Manager to guide corporate clients and relocating employees through the relocation process with strategic consulting and comprehensive program administration.

You will coordinate and oversee relocation services from initiation through completion, ensuring a seamless transferee experience and delivering exceptional customer service.