Relocation Manager

Berger Moving & Storage; Minnetonka (MN); Hybrid; USD 55,000 - 57,000; Full time

Benefits offered by this job

Remote Work Arrangement

Medical, Dental & Vision Benefits

Paid Time Off

6 Paid Holidays

401K

Tuition Reimbursement

Work/Life Balance

Employee Discounts with Verizon, Expd?

Job summary

Relocation Today in Minnetonka, MN is seeking an experienced Relocation Manager to guide corporate clients and relocating employees through the relocation process. You will provide strategic consulting, program administration, and act as the primary contact to ensure a seamless transferee experience.

The role requires strong customer service, organization, and reporting skills, with the ability to manage multiple cases and deadlines.

Qualifications

• High School Diploma or Equivalent (required).
• Secondary education preferred; internships count towards experience.
• 3 years of business or customer service experience preferred.
• Exceptional customer service mindset.
• Proactive, self-starting with task focus.
• Ability to maintain accurate records and notes.
• Strong multi-tasking and organizational skills.
• Excellent written and verbal communication.
• Calm, professional under stress; empathetic demeanor.
• Ability to understand basic reporting needs and client policies.

Responsibilities

• Oversight of transferee experience from start to finish with strong relationships.
• Manage a diverse caseload; balance priorities and meet service objectives.
• Provide end-to-end relocation management; be primary contact.
• Demonstrate exemplary customer service to relocating employees.
• Collaborate with transferees to identify value-added services and revenue opportunities.
• Maintain accurate transferee data in company systems.
• Prepare and analyze client reports for relocation activity, cost, and performance.

Skills

Customer service

Communication

Organization

Multitasking

Budget tracking

Education

High School Diploma or Equivalent

Secondary education preferred

Job description

DescriptionCome work for a company that values your worth!

DescriptionCome work for a company that values your worth!
Relocation Today is seeking an experienced Relocation Manager to join our team in Minnetonka, Minnesota. In this role, you will serve as a relocation expert, guiding corporate clients and relocating employees through the relocation process while providing strategic consulting and comprehensive program administration.
You will coordinate and oversee relocation services from initiation through completion, ensuring a seamless experience for transferees while delivering exceptional customer service. As the primary point of contact, you will advocate for clients and transferees, build strong relationships, and foster trust through proactive communication, personalized support, and successful relocation outcomes.
Primary Duties and Responsibilities

• Oversees the transferee experience from initiation through completion, fostering strong relationships and addressing relocation-related needs
• Effectively manages a diverse caseload of relocation files, balancing multiple priorities while meeting service, quality, and performance objectives.
• Provides end-to-end relocation management, coordinating all aspects of the relocation program and serving as the primary point of contact for relocating employees.
• Demonstrate exemplary customer service to all relocating employees
• Partners with transferees to understand their needs and recommends appropriate value-added services to support successful relocations and drive revenue opportunities
• Maintains the accuracy, completeness, and integrity of transferee data within company systems and relocation platforms
• Prepares, updates, and analyzes client reports to provide accurate relocation activity, cost, and performance data.

The successful candidate for this position will possess the following knowledge, skills and abilities:

• High School Diploma or Equivalent (required);
• Secondary education is preferred, additional experience is required for those without a college degree (Internships will count towards experience)
• 3 years of Business experience/customer service experience preferred
• Extraordinary customer service mentality to the core
• Proactive, self-starter with the ability to move on tasks quickly and accurately
• Ability to maintain extremely accurate records and notes
• Must be able to multi-task and have strong organizational skills
• Excellent communicator in crafting professional emails and phone skills
• Handle stress with calm, pleasant and professional demeanor (caring and empathetic personality)
• Ability to craft, understand embrace basic reporting needs
• Capable of quickly learning and fully understanding a number of varying client policies and procedures
• Accuracy in budget tracking and basic expense reporting

What you can expect from Relocation Today!At Relocation Today, we strive to see our employees thrive! In addition to career advancement, we also offer:

• Competitive Pay
• Remote Work Arrangement
• Medical, Dental & Vision Benefits
• Paid Time Off
• 6 Paid Holidays
• 401K
• Tuition Reimbursement
• Work/Life Balance
• Employee Discounts with Verizon, Expedia and more!

Relocation Today is committed to creating a diverse environment and is proud to be an Affinit Relocation Today is a proud member of the Berger Family of companies. We are a provider of corporate global mobility services worldwide. What does that mean? It means we help, we care, we serve, we coordinate, we think outside the box, we provide strategic program solutions. If you are passionate about people, a relationship-builder, a planner and organizer, and have excellent communication skills, we would love to hear from you! What can Relocation Today expect from you?At Relocation Today, we believe our employees are the foundation of our business. It is our employees who bring their hard work and dedication that make us successful. At Relocation Today, we strive at hiring top performing professionals who can live up to the high demands and expectations of our customers and brisk business market conditions. Our ideal candidate will have an immediate connection to Relocation Today’s Guiding Principals of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Those who connect in a positive respectful manner, demonstrate transparency and a desire to enjoy their work, will be at the top of our list. Thank you for your interest in Relocation Today! Salary Description
$55,000 - $57,000 annually