Relocation Manager

Premier Sotheby's International Realty; North Carolina; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Bonus program

Benefits package

Job summary

Premier Sotheby's International Realty seeks a Relocation Manager to drive the daily operations of the Relocation Department, including corporate relocation and RMC management. You will translate strategic directives into execution, oversee advisor performance and ensure exceptional client experiences throughout Premier's network.

The role requires proven leadership, relationship management, and the ability to manage complex relocation programs with a strong focus on service delivery and

Qualifications

• Minimum 4 years of experience in relocation, referral management or corporate mobility.
• Strong relationship management and communication skills are essential.
• Experience with referral management systems, reporting and performance metrics is required.

Responsibilities

• Oversee daily operations of the Relocation Department and service delivery.
• Lead and develop team members, set priorities and standards.
• Monitor referral volume, performance, revenues and customer experience.
• Conduct operational reviews and elevate growth opportunities to the VP.

Skills

Relocation management

Team leadership

Relationship management

Operational leadership

Performance monitoring

Education

CRP Certification

Tools

Relocation management systems

Job description

We are seeking a highly motivated and experienced professional to join our team as a Relocation Manager. This role leads the daily operations, service delivery and performance of Premier Sotheby's International Realty's relocation and referral business. They serve as the operational leader of the department, overseeing corporate relocation and RMC service delivery, advisor selection and performance, referral placement, customer experience and team execution. The Manager translates the VP's strategic direction and external relationships into day-to-day business execution and measurable results. There is a competitive bonus structure and robust benefits package in addition to base salary which is commensurate with experience. This position reports directly to the Vice President of Brand Engagement and Relocation.

Primary responsibilities include:

• Manage the daily operations of the Relocation Department.
• Lead and develop the Relocation & Referral Concierge Coordinator and Transaction & Reporting Specialist.
• Establish priorities, service standards and team accountability.
• Monitor referral volume, conversion, service levels, advisor performance and revenue results.
• Conduct regular pipeline, performance and operational reviews.
• Manage customer, advisor and partner escalations.
• Identify operational improvements and make recommendations to the VP.
• Ensure department SOPs, service standards and partner requirements are consistently followed.

Corporate Relocation & RMC Management

• Serve as the primary day-to-day owner of corporate relocation and RMC accounts.
• Manage active corporate relocation opportunities and ensure successful delivery of Premier's services.
• Understand corporate relocation policies, employee benefits and individual account requirements.
• Oversee employee/transferee needs assessments and service plans.
• Maintain ongoing communication with corporate and RMC contacts regarding active business.
• Monitor employee experience and resolve service concerns.
• Conduct operational account reviews and identify opportunities to improve service delivery.
• Elevate strategic growth opportunities, account risks and executive-level conversations to the VP.

Advisor Strategy, Matching & Performance

• Maintain a strong working knowledge of Premier advisors, specialties, production, geographic expertise and individual strengths.
• Develop and maintain strong working relationships with Managing Brokers throughout Premier's footprint.
• Lead best-fit advisor selection for company-generated, corporate, RMC, affinity and relationship-driven opportunities.
• Determine the appropriate advisor based on customer needs, geography, price point, property type, experience and program requirements.
• Partner with Managing Brokers on advisor recommendations and placement.
• Maintain and develop the company's relocation-certified advisor network.
• Monitor advisor response time, acceptance, communication, conversion and service performance.
• Coach advisors regarding relocation and referral expectations and address performance concerns with Managing Brokers.
• Recommend advisor participation in or removal from specialized relocation programs.

Referral & Network Navigation

• Serve as the department's internal expert for navigating inbound and outbound referral opportunities.
• Guide advisors seeking to place outbound referrals through the Sotheby's International Realty network.
• Determine appropriate referral placement strategies when opportunities require department assistance.
• Work with Managing Brokers and affiliate relocation contacts to facilitate successful placement.
• Handle complex, high-value or sensitive referral situations.
• Convert network relationships and opportunities established through the VP's broader network-engagement strategy into business.

Partner & Service Management

• Maintain day-to-day relationships with key referral partners, RMC contacts and relocation departments.
• Ensure communication and service expectations are consistently achieved.
• Resolve partner service issues and monitor partner-specific requirements.
• Identify relationships with increased potential and elevate them to the VP for strategic development.

Qualifications:

• Minimum 4 years of experience in relocation, referral management or corporate mobility required.
• Certified Relocation Professional (CRP) Designation preferred.
• Demonstrated experience managing corporate relocation and RMC relationships.
• Strong understanding of domestic and international referral networks and relocation processes.
• Proven ability to lead teams, oversee daily operations and drive service performance.
• Excellent relationship management, communication and problem-solving skills.
• Experience with referral management systems, reporting and performance metrics required