Front Office Leader & Dept Head – Bonus Eligible

mymvw; Scottsdale (AZ); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Vacations Worldwide is seeking a Front Office Leader to oversee Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop. You will direct managers and staff to execute front office operations and improve guest and employee satisfaction while maximizing departmental financial performance.

Requirements include a high school diploma or GED with 4 years in guest services or front desk, or a 2-year degree with 2 years of experience.

Qualifications

• 4 years experience in the guest services, front desk, or related professional area.
• OR 2-year degree plus 2 years experience in guest services/front desk.

Responsibilities

• Lead and supervise Bell Staff, Switchboard, Guest Services and Front Desk operations.
• Direct and work with managers to execute front office operations.
• Strive to improve guest and employee satisfaction and financial performance.
• Manage day-to-day operations and staffing levels.
• Communicate performance expectations and monitor progress.

Skills

Front office leadership

Staff supervision

Guest services

Budget management

Interpersonal communication

Education

High school diploma or GED

2-year degree in Hospitality/Business or related major

Job description

Marriott Vacations Worldwide is seeking a Front Office Leader to oversee Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop. You will direct managers and staff to execute front office operations and improve guest and employee satisfaction while maximizing departmental financial performance.

Requirements include a high school diploma or GED with 4 years in guest services or front desk, or a 2-year degree with 2 years of experience.