Front Desk Operations Supervisor | Relocation Assistance

mymvw; Koloa (HI); On-site; USD 47,000 - 52,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Front Office Manager (Non-Exempt) to lead daily operations at the Front Desk, Bell/Door Staff, and Switchboard. You will supervise staff, ensure efficient check-in/check-out, and strive for guest satisfaction while supporting financial goals.

The role requires a high school diploma or GED (or a 2-year degree) and 2 years of guest services experience, or a 2-year hospitality degree with no experience. A valid driver's license may be required.

Qualifications

• High school diploma or GED required; 2 years in guest services/front desk or related area preferred.
• 2-year degree in Hospitality, Business Administration, or related major; experience not required if degree holds.

Responsibilities

• Manage day-to-day Front Desk operations and guest services.
• Supervise staffing levels to meet service and financial objectives.
• Handle complaints and resolve conflicts to maintain guest satisfaction.
• Communicate goals and expectations to staff and ensure adherence to policies.
• Contribute to department financial goals and performance.

Skills

Customer service

Leadership

Staff supervision

Communication

Problem solving

Education

High school diploma or GED

2-year degree in Hospitality or related major

Job description

Marriott Vacations Worldwide is seeking a Front Office Manager (Non-Exempt) to lead daily operations at the Front Desk, Bell/Door Staff, and Switchboard. You will supervise staff, ensure efficient check-in/check-out, and strive for guest satisfaction while supporting financial goals.

The role requires a high school diploma or GED (or a 2-year degree) and 2 years of guest services experience, or a 2-year hospitality degree with no experience. A valid driver's license may be required.