Relocation-Eligible Front Desk Manager

Gaylord Hotels; Kissimmee (FL); On-site; USD 61,000 - 78,000; Full time

Benefits offered by this job

Relocation assistance

Bonus eligible

Job summary

Gaylord Hotels in Kissimmee is seeking a Front Office Manager to support the Front Office Manager in administering front office functions and supervising staff daily, including Bell/Door Staff, Switchboard and Guest Services/Front Desk. The role emphasizes an efficient check-in/out process and high guest satisfaction.

The position aims to maximize departmental financial performance with relocation assistance available and a competitive annual pay range of $61,000-$78,000.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day operations, ensuring quality and meeting customer expectations daily.
• Develops goals and plans to organize and complete work efficiently.
• Handles complaints, resolves disputes, and negotiates with others.
• Supervises staffing levels to meet guest service and financial objectives.
• Maintains open communication to align with business objectives and expectations.

Skills

Leadership

Customer service

Communication

Staff supervision

Front desk operations

Education

High school diploma or GED

Associate degree in Hospitality/Business

Job description

Gaylord Hotels in Kissimmee is seeking a Front Office Manager to support the Front Office Manager in administering front office functions and supervising staff daily, including Bell/Door Staff, Switchboard and Guest Services/Front Desk. The role emphasizes an efficient check-in/out process and high guest satisfaction.

The position aims to maximize departmental financial performance with relocation assistance available and a competitive annual pay range of $61,000-$78,000.