Relief Store Manager - Sports Retail Leadership

Big-5-Sporting-Goods; Lacey (WA); On-site; USD 55,793,000 - 57,170,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

401k Plan

Paid Time Off

Sick Leave

Vacation Days

Education Assistance

Life Insurance

Employee Discount

Ticket Discounts

Job summary

Big 5 Sporting Goods in Lacey, WA is seeking a Relief Manager to lead daily store operations in the absence of the Store Manager. You will supervise staff, ensure customer service excellence, handle inquiries, and drive add-on sales while maintaining merchandising standards and policy compliance.

The position emphasizes hands-on leadership, coaching new hires, and maintaining store readiness in a fast-paced retail setting with strong emphasis on customer satisfaction.

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented with reliable work habits.
• Ability to work in a fast-paced retail environment.
• Basic knowledge of sporting goods is a plus.

Responsibilities

• Operate store in the absence of the Store Manager.
• Provide excellent customer service and assist customers.
• Answer phone calls and respond to inquiries.
• Recommend products and add-on sales.
• Merchandising and policies compliance.

Skills

Customer service

Communication

Interpersonal skills

Detail oriented

Fast-paced environment

Sporting goods knowledge

Education

High School diploma / GED / Equivalency

Job description

Big 5 Sporting Goods in Lacey, WA is seeking a Relief Manager to lead daily store operations in the absence of the Store Manager. You will supervise staff, ensure customer service excellence, handle inquiries, and drive add-on sales while maintaining merchandising standards and policy compliance.

The position emphasizes hands-on leadership, coaching new hires, and maintaining store readiness in a fast-paced retail setting with strong emphasis on customer satisfaction.