Relief Manager

Big-5-Sporting-Goods; Lacey (WA); On-site; USD 55,793,000 - 57,170,000; Full time

Benefits offered by this job

Dental Insurance

Medical Insurance

Vision Insurance

401k Plan

Paid Time Off

Sick Leave

Vacation Days

Education Assistance

Life Insurance

Employee Discount

Ticket Discounts

Job summary

Big 5 Sporting Goods in Lacey, WA is seeking a Relief Manager to lead daily store operations in the absence of the Store Manager. You will supervise staff, ensure customer service excellence, handle inquiries, and drive add-on sales while maintaining merchandising standards and policy compliance.

The position emphasizes hands-on leadership, coaching new hires, and maintaining store readiness in a fast-paced retail setting with strong emphasis on customer satisfaction.

Qualifications

• Strong communication and interpersonal skills required.
• Detail-oriented with reliable work habits.
• Ability to work in a fast-paced retail environment.
• Basic knowledge of sporting goods is a plus.

Responsibilities

• Operate store in the absence of the Store Manager.
• Provide excellent customer service and assist customers.
• Answer phone calls and respond to inquiries.
• Recommend products and add-on sales.
• Merchandising and policies compliance.

Skills

Customer service

Communication

Interpersonal skills

Detail oriented

Fast-paced environment

Sporting goods knowledge

Education

High School diploma / GED / Equivalency

Job description

Lacey, WA
298
1351 Galaxy Drive N.E.
Lacey, WA 98516, USA

Description

Withnearly 400stores across the western United States, Big 5 Sporting Goods is the neighborhood store that gets you ready to play. For over 70 years, everything we do comes down to having the most energetic, sports-minded individual on our team.

Role Overview

The Relief Manager position is the perfect career opportunity for the sports and outdoorenthusiast. The qualities of our team members serve as a foundation for future growth, and our managers provide leadership and direction to the entire store team.

Our Relief Manager gains knowledge and experiencerequiredfor promotion to higher management positions underdirectionof experienced personnel, by performing the following duties personally or through subordinates. A well-defined training program will be provided to help you develop your way in our management structure. Candidates who apply for this position should be enthusiastic, energetic, sports-minded people with solid customer service backgrounds and/or educational paths well-suited for the industry.

Primary Duties

• Successful operation of store in the absence of the Store Manager
• Provide excellent customer service and assist customers throughout the store
• Answer phone calls and respond to customer inquiries
• Recommend products and suggest add-on sales
• Merchandising and complianceofall company policies
• Setting promotional signage
• Checking and retrieving merchandise from stockroom as needed
• Maintain a clean, organized, and fully stocked sales floor
• Opening and closing of the store
• Training newly hired associates
• Directing sales and cashier associates throughout the store
• Inventory control and enforcement of loss prevention policies
• Enforcement of all company policies
• Perform or may perform additional duties as assigned by management and supervision

Position Requirements

• Must be 21 years of age or older
• Strong communication and interpersonal skills
• Must possess basic organizationaland/orapplicable math skills
• Detail-oriented and reliable
• Ability to work in a fast-paced environment
• Basic knowledge of sporting goods is a plus
• MustpossessHigh School diploma, GED, or High School Equivalency Exam
• Flexible Scheduling
• Upon accepting a position offered, candidate will be subject to E-Verify
• Lightto moderate lifting may be required, with or without reasonable accommodation

Dental,Medical, VisionInsurance,Savings and Profit-Sharing Plan-401k/Roth IRA,Paid Personal Time Off (Accrued at rate of one day for every two months), Sick Leave (Accrued at rate of one hour of sick time for every40 hoursworked [Seattle: 30 hours worked] ), Vacation (Amount accrued is dependent of length of employment: Year one, 5 days/year; Years 2-6,10 days/year; Years 7-11,15 days/year; 12 th year and thereafter,20 days/year),Company-sponsored Education Assistance,Life Insurance,Employee Merchandise Discount,Employee Referral Program,Ticket Discounts to Top Attractions and Events,Pet Insurance,Kinecta Credit Union Membership.

Pay Scale: $19.47 - $19.95 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.