Relief Store Manager: Growth, Flexible Scheduling & Bonuses

Securespace-Management; Waipahu (HI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision benefits

Paid Time Off

Job summary

SecureSpace Management LLC is seeking a Relief Store Manager to drive rental growth, customer satisfaction, and operational efficiency across multiple Self-Storage locations in the USA. You will lead a team, promote add-ons, and ensure smooth rental transactions with strong online move-in support.

The role emphasizes leadership, communication, and hands-on supervision of daily store operations, inspections, maintenance, and safety, with occasional travel and weekend shifts.

Qualifications

• Minimum two years of experience in storage, retail, or hospitality.
• Strong command of English in verbal and written communication.
• Proven leadership skills.
• Team motivation and listening to build trust and spirit.
• Customer service mindset.
• Proficient in Word and Excel.
• Identifies maintenance, safety, and fire issues.
• Operates roll-up doors for storage units.
• Conflict resolution and quick issue handling.
• Must have reliable transportation.

Responsibilities

• Exceeds sales goals by promoting unit rentals, warranties, and moving supplies while securing positive reviews.
• Guides and assists new customers throughout the rental process to ensure smooth transactions. Provide exceptional customer service to existing clients, going above and beyond to meet their needs.
• Personally, reaches out to potential clients to confirm their moving dates and secure their storage units.
• Proactively manages past-due tenants and efficiently handle the necessary paperwork for lien and auction processes.
• Conducts daily property inspections to ensure security, cleanliness, and proper upkeep, including checking locks, cleaning units, restocking supplies, and performing light maintenance tasks.
• Communicates results, updates, and recommendations clearly and effectively to the Area Manager and the Leadership Team.
• Be willing to travel occasionally to nearby locations for scheduled shifts and show flexibility for weekend and holiday work.
• Be available for on-call emergency backup to address night and weekend security concerns and provide coverage across the district as needed.
• This is not an exhaustive list of duties and responsibilities; additional tasks may be assigned as necessary.

Skills

Storage experience

Retail experience

Hospitality experience

Leadership

Communication

Customer service

MS Word & Excel

Maintenance awareness

Conflict resolution

Reliable transportation

Tools

Microsoft Word

Microsoft Excel

Job description

SecureSpace Management LLC is seeking a Relief Store Manager to drive rental growth, customer satisfaction, and operational efficiency across multiple Self-Storage locations in the USA. You will lead a team, promote add-ons, and ensure smooth rental transactions with strong online move-in support.

The role emphasizes leadership, communication, and hands-on supervision of daily store operations, inspections, maintenance, and safety, with occasional travel and weekend shifts.