Self-Storage Relief Manager — Growth & Training Path

Universal Storage Group; Charlotte (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401k with company match

Paid Holidays

Job summary

American Store & Lock, part of Universal Storage Group, is seeking a Relief Manager to support store operations in a fast-paced retail environment in Charlotte, NC. You will participate in a three-phase training program with Certified Trainers on sales, operations and marketing techniques to deliver solutions to clients.

As a USG Relief Manager you will handle multiple roles, from customer service to paperwork, payments, and monthly marketing, ensuring the store presents well and operates

Qualifications

• Attend three-phase training on sales, operations and marketing techniques.
• Receive ongoing training throughout the year and annually at Company Meeting.
• Retail environment with multi-hat responsibilities.

Responsibilities

• Greet customers with a smile and handshake.
• Help customers determine the best unit size before rental.
• Complete all paperwork correctly for each rental.
• Complete scheduled facility walk through and lock checks.
• Post all payments received the day of receipt.
• Track and follow up on past due accounts.
• Record keeping of all customer records; including but not limited to payments and notes.
• Make daily bank deposits and post receipts as instructed.
• Monthly marketing such as calls, visits, emails, social media postings, and events.
• Maintain merchandise for customer purchase.
• Clean vacant units to rentable condition.
• Ensure grounds, office, and bathrooms are clean and presentable at all times.
• Prepare auction units according to procedure and lien laws as needed.
• Maneuver RVs, box trucks, and other large vehicles.
• And more……

Job description

American Store & Lock, part of Universal Storage Group, is seeking a Relief Manager to support store operations in a fast-paced retail environment in Charlotte, NC. You will participate in a three-phase training program with Certified Trainers on sales, operations and marketing techniques to deliver solutions to clients.

As a USG Relief Manager you will handle multiple roles, from customer service to paperwork, payments, and monthly marketing, ensuring the store presents well and operates