Dynamic Self-Storage Relief Manager | Ops & Sales Lead

Universal Storage Group; Charlotte, Northern (NC, KY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Short-Term Disability

Long-Term Disability

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

Up to 120 hours PTO annually

401k with company match

Paid Holidays

Immediate Pay (Pay Advance Program)

Job summary

Universal Storage Group is seeking a Relief Manager for American Store & Lock. You will lead front-line sales, customer service, and daily store operations in a fast-paced self-storage environment.

You will manage paperwork, deposits, and security checks while supporting marketing activities and ensuring the facility remains clean and presentable. Valid driver’s license, background check, drug screening, and aptitude testing are required.

Qualifications

• Validated frontline customer service and sales skills tied to retail environments.
• Strong communication and teamwork to support daily store operations.
• Ability to multitask and maintain accuracy in paperwork and processes.

Responsibilities

• Greet customers with a smile and handshake.
• Assist customers in selecting unit sizes and complete rental paperwork.
• Perform daily cash handling, deposits, and record keeping.
• Conduct facility walk-throughs, inspections, and security checks.
• Support marketing efforts and community engagement.
• Maintain showroom merchandise and clean store facilities.
• Handle U-Haul support and equipment returns as needed.

Skills

Customer service

Sales

Attention to detail

Communication

Teamwork

Job description

Universal Storage Group is seeking a Relief Manager for American Store & Lock. You will lead front-line sales, customer service, and daily store operations in a fast-paced self-storage environment.

You will manage paperwork, deposits, and security checks while supporting marketing activities and ensuring the facility remains clean and presentable. Valid driver’s license, background check, drug screening, and aptitude testing are required.