Relief Receptionist (5304)

Center for Family Services; Voorhees Township (NJ); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Sick pay and personal time off

Flexible Spending Accounts

Health & Wellness Activities

Ongoing Training & Professional Dev.

Opportunity for advancement

Job summary

Center For Family Services seeks a motivated Temporary Full-Time Front Desk Support Staff to manage the reception desk at our Outpatient location in Camden. The role requires maintaining front desk systems and providing courteous, efficient service to clients while upholding confidentiality and accuracy.

The position may involve coverage at neighboring sites and emergency procedures familiarity. As the first point of contact, you will greet clients, handle intake paperwork, verify demographics,

Qualifications

• High School graduate or equivalent.
• Excellent typing and data entry skills.
• Proficiency with Microsoft Office; EHR experience preferred.
• Ability to operate multiple communication systems: telephone, fax, email, etc.
• At least 1 year experience as a receptionist.
• Sensitivity in functioning in a multi-cultural work setting.
• Ability to communicate clearly and consistently.
• A valid NJ driver's license.
• Ability to handle money accurately.

Responsibilities

• Maintain client confidentiality at all times.
• Answer calls, respond to voicemails, and route messages promptly.
• Greet clients and announce arrivals to staff.
• Provide intake paperwork and scan into EHR; collect IDs and insurance.
• Verify demographics and insurance at check-in.
• Collect fees, record accurately, and secure payments.
• Keep reception area neat and up-to-date with reading materials.
• Schedule appointments and enter in provider schedules.
• Make reminder calls for next-day appointments.
• Balance cash at end of shift per procedures.
• Open/close office following checklist.
• Be familiar with emergency procedures and contacts.

Skills

Typing

Data entry

Microsoft Office

Communication

Multicultural sensitivity

Money handling

Phone systems

Customer service

Reception experience

Education

High School diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Center For Family Services is seeking a motivated and experienced Temporary Full-Time Front Desk Support Staff to manage the reception desk at our Outpatient location in Camden. Support staff is responsible to maintain and administer our front desk systems ensuring courteous and efficient work standards. Focus is to provide support services to facilitate the Agency's goals and objectives while always providing a positive image of Center For Family Services.

Location: Voorhees, NJ

Job Type/Status: Relief

Duties and Responsibilities

• To regard all information about clients as confidential.


• To answer telephone calls, respond to voicemails, and expedite in the quickest method possible.


• To greet clients and announce arrival to appropriate agency staff person.


• To provide clients with Intake paperwork to review and complete, and scan into the client's electronic health record, including obtaining copy of identification and insurance.


• To verify and update current demographic information and insurance at time of check in.


• To collect appropriate fees from clients, record accurately, and exercise responsibility for those fees.


• To keep the reception area neat at all times and maintain current reading material.


• To schedule appointments as requested and enter in the appropriate provider's schedule.


• To make confirmation calls to clients for appointments the following day.


• To balance money at end of the shift and secure according to procedures.


• To open/close office, following checklist and according to procedures.


• To be familiar with emergency procedures and appropriate contacts in case of an emergency situation.


• To carry out designated duties as assigned by supervisor.


• To provide staff coverage, as needed, and may apply to other locations in close proximity.


• To be trained in Presumptive Eligibility and assist eligible uninsured clients to obtain temporary Medicaid.


• To refer all walk-ins and screening calls to the Access Department.


• To communicate internally and externally, using telephone, fax, and/or email, in the most secure and timely manner.

Qualifications

• High School graduate or equivalent.


• Excellent typing and data entry skills.


• Proficiency with Microsoft Office applications required, Electronic Health Record experience preferred.


• Ability and experience in operating various communication systems: telephone, fax, email, etc.


• At least one (1) year experience as a receptionist.


• Sensitivity in functioning in a multi-cultural work setting.


• Ability to communicate clearly and consistently.


• Sensitivity and understanding in human relations.


• A valid NJ driver's license.


• Ability to handle money accurately.

At the Center for Family Services our employees are our greatest resource and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Sick pay and personal time off


• Flexible Spending Accounts


• Health & Wellness Activities


• Ongoing Training & Professional Development Opportunities


• Opportunity for advancement

About Employment at Center For Family Services:

a leader in the non-profit sector and named as a top workplace in the region since 2010. As part of our team, you will be recognized as our most valuable resource. Our staff balance best practices with personalized care. Together our team makes a positive difference in the lives of people in need. If you're interested in a rewarding career, Center For Family Services is a great place to grow as a professional. For more information about our top workplace, please visit Center For Family Services website at www.centerffs.org.

Disclaimer

Many positions require motor vehicle record evaluations and medical clearances. Center For Family Services is an equal opportunity employer offering competitive salaries and excellent benefits packages.