Relief Manager - Restaurants - MGM Grand

MGM Resorts International; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food and beverage, retail, and

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International seeks a Relief Manager for MGM Grand to lead restaurant operations, optimize budgets, labor and guest service while supporting HR and staff development. You’ll work across shifts to deliver exceptional guest experiences in a fast-paced environment.

The role emphasizes adaptability, teamwork, and a commitment to health, safety, and compliance, with opportunities to mentor teams and drive operational excellence across the property.

Qualifications

• High School Diploma or GED required.
• 2+ years of prior relevant experience required.
• Able to work a flexible work schedule; nights, holidays, and weekends preferred.
• Previous experience managing employees under a collective bargaining agreement preferred.

Responsibilities

• Lead and manage daily restaurant operations, budgets, labor, scheduling, inventory, guest service standards, and执行 marketing strategies to achieve short-term profitability.
• Assist General Manager with HR responsibilities including coaching, performance feedback, hiring, training, and succession planning; ensure diversity and policy compliance.
• Interact with guests to ensure satisfaction and address complaints; manage guest feedback channels and coordinate with culinary team for seamless service.

Skills

Team leadership

Guest service

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Relief Manager at MGM Grand, you’ll have the unique opportunity to lead and support food and beverage operations across the property, gaining broad exposure to a variety of teams, service styles, and guest experiences. This exciting role is ideal for a versatile and motivated leader who thrives in fast-paced environments, enjoys learning new operations, and is passionate about developing and inspiring teams.

As a key operational leader, you’ll strengthen your leadership skills while helping deliver exceptional guest service and operational excellence throughout the property. Success in this role requires adaptability, a collaborative mindset, and the flexibility to support business needs across all shifts, including days, evenings, weekends, holidays, and overnights. By embracing new challenges and growth opportunities, you’ll play an important role in creating memorable guest experiences while advancing your career with one of the hospitality industry’s most recognized and innovative brands.

THE DAY-TO-DAY:

• Lead and manage daily restaurant operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and execution of marketing strategies to produce short-term profitability. Execute on the restaurant’s business plan and assist General Manager with developing and executing tactics to achieve goals and targets


• Assist General Manager with managing Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements


• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action. Manages Restaurant’s guest feedback channels through approved company practices. Work alongside the culinary team to ensure a seamless service experience between kitchen and dining room.


• Responsible for execution of policies, operating procedures, training programs, directives, menus, rules and regulations for the restaurant staff. Owns restaurant’s execution of F&B and/or company-wide initiatives and programs. Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage. Responsible for completion of all company compliance training by the restaurant staff.


• Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.

THE IDEAL CANDIDATE:

• High School Diploma or GED required


• 2+ Years of prior relevant experience required


• Able to work a flexible work schedule; nights, holidays, and weekends preferred


• Previous experience managing employees under a collective bargaining agreement preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally


• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more


• Free meals in our employee dining room


• Free parking on and off shift


• Health & Income Protection benefits (for eligible employees)


• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community