Hotel Operations Manager - Skylofts - MGM Grand

MGM Resorts International; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health & income protection

Employee development programs

Free meals

Free parking

Wellness programs

Employee discounts

Job summary

MGM Resorts International in Las Vegas is seeking a Hotel Operations Manager at MGM Grand Skylofts to lead the Front Desk team and drive operational excellence from arrival to departure.

You will partner with hotel leadership to guide and support the team while elevating service standards, solving challenges, and delivering memorable moments for guests on the Las Vegas Strip. This role emphasizes guest service, team development, and proactive problem solving.

Qualifications

• 2+ years of experience directing hotel employees.
• Experience with front desk operations and service standards.
• Experience with collective bargaining agreements knowledge preferred.

Responsibilities

• Lead daily hotel operations and front desk activities in alignment with service standards.
• Coach and develop front desk team through training, guidance and recognition.
• Implement policies and procedures to optimize guest experience and operational efficiency.
• Collaborate with hotel leadership to execute strategic initiatives from the Hotel Strategy CoE.
• Recruit, interview, and onboard front desk staff to support efficient department operations.

Skills

Leadership

Customer service

Team coaching

Communication

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

At MGM Grand Skylofts, luxury meets personalized service, and as a Hotel Operations Manager, you’ll help lead the team that creates exceptional guest experiences from arrival to departure. In this role, you’ll partner with hotel leadership to guide and support the Front Desk team while driving operational excellence in one of the most sophisticated destinations on the Las Vegas Strip.

From leading daily operations and coaching teams to enhancing service standards and achieving operational goals, you’ll play a key role in shaping the guest experience and creating a welcoming, seamless environment for every visitor. This is an exciting opportunity for a hospitality leader who thrives in a fast-paced luxury setting and enjoys motivating teams, solving challenges, and delivering memorable moments.

If you are passionate about guest service, team development, and creating elevated experiences, we invite you to bring your leadership and energy to MGM Grand where you will create WOW memories that guests will carry with them far beyond their stay with us!

THE DAY-TO-DAY

• Work closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations provided by the Hotel Strategy CoE
• Assist in leading front desk operations through implementation of policies, procedures, training programs, manuals, directives, work schedules, rules, and regulations
• Provide leadership and direction to maintain and improve the guest experience within front desk operations in alignment with company service standards
• Support employee engagement for the front desk operations team through coaching, training, recognition, and development
• Participate in interviewing, candidate selection, training, supervision, coaching, and counseling of front desk operations staff to support efficient department operations

THE IDEAL CANDIDATE

• Must be 21 years of age or older
• Two (2) years of prior relevant experience in the direction and management of employees in a similar hotel environment preferred
• Previous experience managing employees under a collective bargaining agreement and AAA or Forbes knowledge preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

THE PERKS & BENEFITS

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our MGM Grand employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts