Assistant Manager - Dining Services - Signature

MGM Resorts International; United States; On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Health protection

Development opportunities

Job summary

The Dining Services Assistant Manager at Signature will oversee daily operations for multiple dining services at MGM Resorts, ensuring service and safety standards are met while creating WOW memories for guests during their stay in Las Vegas. The role emphasizes guest experience and staff leadership within a resort setting.

Ideal candidates hold a High School Diploma, with 2+ years in customer service and supervisory roles, plus 1+ year in food & beverage operations; resort experience is

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• 2+ years of supervisory experience preferred.
• 1+ years of experience in food and beverage operations preferred.
• Experience in a resort setting is a plus.

Responsibilities

• Oversee staff and operations to meet service and safety standards.
• Hire, train, and supervise staff.
• Enforce policies and conduct discipline and performance reviews.
• Maintain safety programs and documentation to ensure guest safety.
• Monitor overall guest satisfaction.
• Coordinate with F&B support departments to ensure smooth operations.
• Schedule staff and manage timekeeping records.
• Complete administrative tasks using various technology and software.
• Assist with inventory ordering and office duties.

Skills

Customer service

Supervisory experience

F&B operations

Staff training

Education

High School Diploma

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Dining Services Assistant Manager at Signature will be responsible for overseeing the daily operations for multiple Dining Services. The candidate will also set the stage for guest experience with a welcoming smile and service. By understanding their unique stories and needs, the Dining Services Assistance Manager will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE DAY-TO-DAY:

• Oversee staff and operations to ensure that service and safety standards are being met
• Hire, train, and supervise staff
• Ensure staff adheres to the property policies and procedures and handle all discipline and performance reviews
• Facilitate and maintain consistent safety programs, training and documentation to ensure the overall safety of guests
• Monitor overall guest satisfaction
• Communicate with F&B support departments such as PAD, Laundry, Hotel Operations, Convention Service and Catering, and Security as needed to ensure the smooth operation of services
• Schedule staff and ensure accuracy of timekeeping records
• Complete administrative tasks using various technology and software
• Assist with ordering inventory and other essential office functions

THE IDEAL CANDIDATE:

• High School Diploma or GED required
• 2+ Years of Prior Relevant Experience (Customer service experience)
• 2+ Years of Prior Relevant Experience (Supervisory experience) preferred
• 1+ Years of Prior Relevant Experience (Experience in food and beverage operations) preferred
• Experience working in a similar resort setting

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community