Relationship Manager - Merchant Services

Deluxe; Rosemont (IL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption andSur

Tuition Reimbursement

Job summary

Deluxe in Rosemont, IL is seeking a dynamic Relationship Manager to grow an existing partner portfolio and drive outbound business development for payment solutions. You’ll qualify merchants, strengthen partner relationships, and design strategies to increase production while collaborating with internal teams.

This onsite role offers base compensation with commission opportunities, reflecting experience and location. Former sales, customer service, or education backgrounds are welcome as assets.

Qualifications

• HS/GED required.
• 2+ years in relationship management or customer-facing roles.
• Proven ability to build trust and communicate clearly with diverse audiences.
• Experience presenting in one-on-one and group settings.
• Strong interpersonal and problem-solving skills.
• Proficient with Microsoft Office or Google Workspace.
• Willingness to learn CRM and fintech tools.
• 18 years of age or older.

Responsibilities

• Outbound Prospecting: Make proactive outbound calls to identify sales opportunities.
• Merchant Qualification: Engage merchants to assess fit and needs.
• Partner Development: Strengthen relationships with partners and maximize sales potential.
• Strategic Planning: Design strategies to enhance partner production.
• Consultative Support: Provide guidance to help partners grow revenue.
• Performance Management: Conduct regular reviews to identify improvements.
• Collaboration: Work with marketing and operations for seamless support.
• Reporting: Share sales performance updates and engagement metrics with leadership.

Skills

Relationship management

Account coordination

Customer-facing roles

Training and teaching

Education

HS/GED

Tools

Microsoft Office Suite

Google Workspace

CRM systems

POS software

Fintech tools

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

This role is based out of Rosemont, IL and will be onsite.

Deluxe is looking for a dynamic and results-focused Relationship Manager to support and grow our existing partner portfolio in Rosemont, IL. This is a sales-focused role that combines partner relationship management with proactive business development.

In this role, you’ll work closely with Deluxe's partners to strengthen relationships, identify new opportunities, and increase production. You’ll also be responsible for outbound prospecting, including cold calling businesses, engaging prospective merchants, and qualifying opportunities for payment solutions.

This is a great opportunity for someone who enjoys building relationships but also wants to develop their sales skills. For the right person, there is potential to grow into a full sales representative role and expand earning potential over time.

Responsibilities:

• Outbound Prospecting: Make proactive outbound calls, including cold calls, to businesses and prospective merchants to identify and qualify potential sales opportunities.
• Merchant Qualification: Engage prospective merchants to understand their business needs, assess fit, and identify opportunities for Celero’s payment solutions.
• Partner Development: Build and strengthen relationships with Celero’s partners, maximizing their sales potential.
• Strategic Planning: Design and implement strategies to enhance partner production, ensuring alignment with company objectives.
• Consultative Support: Provide actionable insights and guidance to help partners drive revenue growth.
• Performance Management: Conduct regular reviews to celebrate successes and identify areas for improvement.
• Collaboration: Work with internal teams, such as marketing and operations, to deliver seamless partner support.
• Reporting: Share sales performance updates, forecasts, and partner engagement metrics with senior leadership.

Basic Qualifications:

• HS/GED

Preferred Qualifications:

• 2+ years of experience in relationship management, account coordination, training, teaching, or customer-facing roles
• Proven ability to build trust and communicate clearly with a wide range of audiences from external partners to internal teams
• Comfortable presenting and delivering information in both one-on-one and group settings
• Strong interpersonal and problem-solving skills, with a passion for helping others succeed
• Experience managing multiple tasks and priorities in a fast-paced environment
• Proficiency in tools like Microsoft Office Suite or Google Workspace
• Willingness to learn new technologies and platforms (e.g., CRM systems, POS software, fintech tools)
• Strong organizational and time-management skills with a self-directed work ethic
• Previous experience in sales, education, hospitality, or customer service is a plus

Additional Basic Qualifications:

Must be 18 years of age or older

Compensation

The compensation range for this position is $40,000.00 - $45,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .