Technical Support I

Deluxe; Fort Worth (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Employee stock purchase plan

Disability coverage

Tuition reimbursement

Job summary

Deluxe Corporation is seeking a customer support specialist in Fort Worth to handle and resolve merchant inquiries, document issues, and guide users through diagnostic steps. You will collaborate with colleagues and programmers to identify effective resolutions and ensure customer satisfaction.

Ideal candidates have HS/GED and some technical or customer service experience, plus proficiency with Microsoft Office. The role is full-time and on-site with benefits.

Qualifications

• HS/GED required.
• Some experience with technical or customer service, or related support experience.
• Experienced with Microsoft Office Suite or related software.

Responsibilities

• Handle and resolve customer calls to ensure issues are addressed.
• Open, note, and close trouble tickets for merchants.
• Consult with users to identify steps to resolve problems.
• Guide users through diagnostics and troubleshooting processes.
• Collaborate with staff and programmers to resolve or modify issues.

Skills

Customer service experience

Technical support knowledge

Communication skills

Education

HS/GED

Tools

Microsoft Office Suite

Job description

Why Join Us

Be part of an organization that is driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies and we invest in you accordingly.

• We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Why Join Us

Be part of an organization that is driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies and we invest in you accordingly.

• We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction.

• Fields support calls from merchants by opening, notating, and completing trouble tickets.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.

Basic Qualifications

• HS/GED
• Some experience with technical or customer service, or related support experience
• Experienced with Microsoft Office Suite or related software

Preferred Qualifications

• 2 years of experience with technical or customer service, or related support experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficient with or the ability to quickly learn an array of computer hardware and software

Additional Basic Qualifications

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].