Technical Support I

Deluxe Corporation; Fort Worth (TX); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Healthcare

PTO and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term & Long-Term Disability

Tuition Reimbursement

Résumé du poste

Deluxe Corporation is seeking a customer support professional to take and resolve merchant calls, driving satisfaction by providing clear solutions and troubleshooting guidance. You will open and close trouble tickets, document steps, and collaborate with technical teams to resolve issues.

The role emphasizes strong communication, ability to explain technical concepts to both technical and non-technical users, and a responsive, customer-first mindset.

Qualifications

• Experience with technical or customer service or related support
• Strong communication skills—verbal and written
• Ability to explain technical issues to technical and nontechnical users

Responsabilités

• Take and resolve customer calls to address issues and provide solutions
• Open, annotate, and complete trouble tickets from merchants
• Guide users through diagnostic steps and troubleshooting processes
• Collaborate with staff and programmers to research and resolve problems

Connaissances

Technical support

Customer service

Microsoft Office

Formation

HS/GED

Outils

MS Office Suite

Description du poste

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsible for taking and resolving customer calls to ensure all issues are addressed in an efficient and effective manner while providing solutions to ensure customer satisfaction.

• Fields support calls from merchants by opening, notating, and completing trouble tickets.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to research, explain errors and resolve or recommend modifications to correct problems.

Basic Qualifications:

• HS/GED
• Some experience with technical or customer service, or related support experience
• Experienced with Microsoft Office Suite or related software

Preferred Qualifications:

• 2 years of experience with technical or customer service, or related support experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficient with or the ability to quickly learn an array of computer hardware and software

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].