Merchant Training Representative

Deluxe Corporation; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe Corporation in Fort Worth, TX, is seeking a customer care specialist to support merchants and sales reps, train on equipment, and ensure smooth order processing. You will handle calls, resolve escalated issues, track daily items, and coordinate with multiple queues to maintain service quality.

Ideal candidates have a HS/GED plus call center experience or an associate degree, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• HS/GED required to apply.
• Ability to speak clearly and listen actively.
• Capable of handling multiple inquiries in a fast-paced environment.
• Basic proficiency with computers, web browsers, email and common software.

Responsibilities

• Be the first contact for merchants and sales reps, setting up equipment and training.
• Review orders for accuracy and resolve issues before completion.
• Create orders for new merchants requesting supplies or equipment.
• Handle escalated technical issues and provide effective resolutions.
• Track daily work items and manage multiple ticket queues as needed.

Skills

Speak clearly

Active listening

Multi-task handling

Basic computer skills

Education

HS/GED

Associate's degree

Job description

Why Join Us

Be part of an organization that\'s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.

• We\'re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Contact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps.

• Complete outgoing and incoming calls to/from merchants and sales representatives to set up, download and train on equipment functions and ensure equipment is operating correctly
• Handle escalated technical issues by providing an effective resolution
• Track and report daily work items
• Work multiple ticket queues and other department functions as needed
• Maintain knowledge of current and new products, as well as industry changes

Basic Qualifications

• HS/GED
• Ability to speak clearly and listen actively.
• Capable of handling multiple inquiries in a fast-paced environment
• Basic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite.

Preferred Qualifications

• Associate\'s degree
• 2 years of call center experience involving customer service, tech support and knowledge of credit card processing
• Working knowledge of Point of Service (POS) equipment installation and operation
• Bilingual (English/Spanish) is beneficial
• Ability to present complex technical information to a non-technical audience
• Compelling and articulate speaker in a variety of settings
• Expert problem-solver who completes quality work on time
• Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email
• Understands technology and can grasp challenging technical issues
• Dependable and remains flexible to support schedule changes to meet business needs and goals
• Internal candidates must be meeting or exceeding all current departmental standards

Additional Basic Qualifications

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees\' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]