Relationship-Driven Universal Banker

Truist; Memphis (TN); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid holidays and vacation

Job summary

Truist is seeking a customer service–oriented team member in Memphis to deliver a distinctive client experience. You will handle complex and routine transactions, promote digital banking tools, and identify client needs for appropriate referrals.

This role emphasizes relationship building, adherence to policies, and collaborative teamwork to support branch goals. Qualifications include a high school diploma, 2+ years in teller or client service, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• Two years teller/cash handling or client service experience.
• Six months of client relationship or sales experience.
• Excellent interpersonal and communication skills.
• Ability to multi-task under time constraints.
• Proficiency with basic PC applications and branch automation.
• Willingness to travel for temporary staffing needs and occasional weekends.

Responsibilities

• Provide distinctive client experiences and handle both complex and standard transactions.
• Educate clients on digital self-service options (ATMs, Online/Mobile banking).
• Support sales by outreach, offers review, and referrals to specialists.
• Engage with Integrated Relationship Management to meet client needs.
• Participate in branch leadership routines and training.
• Maintain compliance with internal controls and policies.
• Serve as secondary contact for new accounts and issue resolution.

Skills

Interpersonal skills

Excellent communication

Multi-tasking

PC keyboard skills

Sales awareness

Customer service mindset

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist is seeking a customer service–oriented team member in Memphis to deliver a distinctive client experience. You will handle complex and routine transactions, promote digital banking tools, and identify client needs for appropriate referrals.

This role emphasizes relationship building, adherence to policies, and collaborative teamwork to support branch goals. Qualifications include a high school diploma, 2+ years in teller or client service, and strong communication skills.