Relationship-Driven Personal Banker I

Fifth Third; Mount Pleasant, Northern (SC, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Fifth Third Bank in Mount Pleasant, SC is seeking a Personal Banker I to deliver an exceptional customer experience by cultivating relationships and processing teller transactions. You will advise customers on banking products and collaborate with internal partners to meet needs while maintaining risk controls.

The role focuses on consultative sales and service, cross-selling solutions, and providing support throughout the customer lifecycle in a branch environment.

Qualifications

• High School Diploma/GED or higher education.
• 6 months customer service experience or college degree.
• Ability to represent Fifth Third Bank professionally.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer\'s needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Process teller transactions and adhere to balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.

Skills

Customer service

Communication

Relationship building

Decision making

Banking knowledge

Education

HS diploma or GED

Job description

Fifth Third Bank in Mount Pleasant, SC is seeking a Personal Banker I to deliver an exceptional customer experience by cultivating relationships and processing teller transactions. You will advise customers on banking products and collaborate with internal partners to meet needs while maintaining risk controls.

The role focuses on consultative sales and service, cross-selling solutions, and providing support throughout the customer lifecycle in a branch environment.