Relationship-Focused Personal Banker

Fifth Third; United States; On-site; USD 42,000 - 67,000; Full time

Job summary

Fifth Third Bank in Geneva, IL seeks a Personal Banker I to cultivate relationships, process teller transactions, and provide consultative financial guidance. You will engage customers across lifecycle stages, identify needs, and recommend solutions while upholding risk and ethical standards.

The role requires customer service experience, knowledge of banking products, and a strong communication style. Base pay is complemented by competitive benefits and company culture.

Qualifications

• High School Diploma/GED and 6 months customer service experience, or college degree or equivalent military experience.
• Ability to develop comfort level with new household acquisitions and deepen customer relationships.
• Strong verbal and written communication; ethical conduct and professionalism.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business.
• Use a consultative approach with current or prospective customers to uncover and identify their needs.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved.
• Analyze customer credit data and related financial information to align solutions with needs.
• Process teller transactions and adhere to balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling ethical behavior.
• Other duties as assigned.

Skills

Customer service

Consultative selling

Communication

Financial products knowledge

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Fifth Third Bank in Geneva, IL seeks a Personal Banker I to cultivate relationships, process teller transactions, and provide consultative financial guidance. You will engage customers across lifecycle stages, identify needs, and recommend solutions while upholding risk and ethical standards.

The role requires customer service experience, knowledge of banking products, and a strong communication style. Base pay is complemented by competitive benefits and company culture.