Relationship Banking Specialist: Customer Experience Leader

Community Financial System, Inc.; Buffalo (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Community Financial System, Inc. seeks a Relationship Banking Representative to deliver a friendly, customer-centric, end-to-end banking experience. This role blends teller and desk duties, executing transactions accurately while guiding customers through products, services and digital tools.

You will listen to customer needs, educate on features, and refer to specialists when appropriate, supporting our commitment to trusted relationships and compliant service in a fast-paced branch environment.

Qualifications

• Customer-first mindset and strong listening skills.
• Ability to educate customers on banking products and digital tools.
• Comfortable handling everyday banking transactions with accuracy.

Responsibilities

• Deliver a welcoming, professional customer experience in-branch.
• Open accounts, process transactions, and assist with inquiries accurately.
• Educate customers on features, benefits, and digital banking tools.
• Identify customer needs and refer to specialists for complex financial solutions.
• Coordinate with team to manage queue and maintain service standards.

Job description

Community Financial System, Inc. seeks a Relationship Banking Representative to deliver a friendly, customer-centric, end-to-end banking experience. This role blends teller and desk duties, executing transactions accurately while guiding customers through products, services and digital tools.

You will listen to customer needs, educate on features, and refer to specialists when appropriate, supporting our commitment to trusted relationships and compliant service in a fast-paced branch environment.