Relationship-Driven Banking Associate

JP Morgan Chase; Beaumont (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality, leveraging banking solutions and fintech to deliver exceptional client experiences. You will build trusted relationships by listening and sharing product knowledge to help clients meet their financial goals.

In this role you will greet clients, assist with opening accounts, educate on Chase Mobile App and Chase.com, and support branch operations while complying with policies and regulatory requirements.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Ability to put clients first and exceed their expectations.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Attention to detail

Team collaboration

Learning products

High school diploma

Education

High school diploma

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality, leveraging banking solutions and fintech to deliver exceptional client experiences. You will build trusted relationships by listening and sharing product knowledge to help clients meet their financial goals.

In this role you will greet clients, assist with opening accounts, educate on Chase Mobile App and Chase.com, and support branch operations while complying with policies and regulatory requirements.