Relationship Consultant - Digital Banking & Solutions

US Bank; Coeur d'Alene (ID); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Parental leave

Job summary

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, offering trusted financial guidance and tailored solutions.

You will build durable client relationships by understanding banking needs, opening accounts, processing requests, and educating clients on digital tools and services. The role emphasizes a digital-first mindset, collaboration with branch teams, and accuracy in handling customer information while adhering to

Qualifications

• High school diploma or equivalent.
• Typically 3–4 years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains working knowledge of consumer and business banking products and services including digital products and services.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.

Skills

Relationship building

Customer communication

Digital product knowledge

Proactive outreach

Interpersonal skills

Education

High school diploma

Job description

U.S. Bank is seeking a Client Relationship Consultant to engage customers across in-person, appointment, and virtual channels, offering trusted financial guidance and tailored solutions.

You will build durable client relationships by understanding banking needs, opening accounts, processing requests, and educating clients on digital tools and services. The role emphasizes a digital-first mindset, collaboration with branch teams, and accuracy in handling customer information while adhering to