Client Relationship Consultant: Digital Banking Partner

U.S. Bank; Elsmere (KY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Parental leave

Adoption assistance

Job summary

U.S. Bank seeks a Client Relationship Consultant to engage customers through in-person, appointment-based, and virtual interactions, offering trusted financial counsel and a digital-first mindset. You will assess banking needs, explain deposit and loan products, and align solutions with each client’s goals.

The role includes opening accounts, processing service requests, and partnering with branches to deliver excellent client experiences while leveraging digital tools.

Qualifications

• High school diploma or equivalent; retail banking exposure preferred.
• Experience building client relationships and providing proactive service.
• Familiarity with digital banking tools and self-service options.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow up.
• Engage and communicate effectively with clients and assess their needs.
• Open new consumer and business accounts and process basic transactions.
• Educate clients on digital products and self-service banking options.

Skills

Relationship building

Communication skills

Digital product familiarity

Customer service

Sales awareness

Education

High school diploma

Job description

U.S. Bank seeks a Client Relationship Consultant to engage customers through in-person, appointment-based, and virtual interactions, offering trusted financial counsel and a digital-first mindset. You will assess banking needs, explain deposit and loan products, and align solutions with each client’s goals.

The role includes opening accounts, processing service requests, and partnering with branches to deliver excellent client experiences while leveraging digital tools.