Relationship Banking Teller

Gesa Credit Union; Walla Walla (WA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision, and Life

20 days PTO + 10 holidays

401(k) Match

Tuition Assistance

Student Loan Repayment

Paid Volunteer Time

Product discounts

Engaging Work Environment

Job summary

Gesa Credit Union is seeking a Member Service Associate who will deliver exceptional member service, perform teller transactions, and assist members with digital banking, while proactively growing member relationships. You will handle cash accurately, follow BSA procedures, and escalate complex issues to senior staff as needed.

You will engage with the community, participate in events, and maintain the highest standards of confidentiality, integrity and teamwork in a fast-paced branch

Qualifications

• Professional written and verbal communication.
• Ability to make sound decisions to minimize risk.
• Willingness to engage in community events and teamwork.
• Maintain confidentiality and adhere to policies.

Responsibilities

• Provide exceptional member service and handle teller transactions.
• Assist members with Digital Banking enrollment and maintenance.
• Perform cash handling procedures and balance the cash drawer.
• Refer and escalate complex issues to senior staff as needed.
• Make outbound calls to establish, grow, and nurture member relationships.
• Follow Bank Secrecy Act requirements in all monetary transactions.
• Support a positive, diverse, and collaborative team environment.

Skills

Customer service

Communication

Problem solving

Outgoing calls

Attention to detail

Education

High School Diploma or equivalent

Job description

Gesa Credit Union is seeking a Member Service Associate who will deliver exceptional member service, perform teller transactions, and assist members with digital banking, while proactively growing member relationships. You will handle cash accurately, follow BSA procedures, and escalate complex issues to senior staff as needed.

You will engage with the community, participate in events, and maintain the highest standards of confidentiality, integrity and teamwork in a fast-paced branch