Relationship Banking Team Lead: Coaching & Growth

Regions Bank; Cleveland (OH); Presencial; USD 47 000 - 59 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Resumo da oferta

Regions Bank in Cleveland, TN is seeking a Relationship Banker – Team Lead to meet with customers in person and by phone, assess financial needs, and offer appropriate products and guidance. The role includes coaching a team of bankers and overseeing branch activities in the Branch Manager’s absence.

The candidate should have strong communication, leadership, and customer service skills, with retail or sales experience and a drive for results.

Qualificações

• High School Diploma or GED required.
• Two (2) years of banking, sales, and/or customer service experience.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer regularly, including typing and monitoring.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.

Responsabilidades

• Partners with the Branch Manager to guide and direct all branch activities.
• Achieves branch targets by identifying customer needs and offering Regions solutions.
• Conducts outbound calls to expand relationships and acquire new clients.
• Fosters financial wellness with local communities through new business opportunities.
• Provides coaching to junior bankers to enhance product knowledge and customer service.
• Educates customers on Regions consumer and business products, including loans and deposits.
• Advises customers on digital banking options to simplify banking.
• Ensures a high-quality customer experience and efficient transaction handling.
• Oversees branch operations and compliance and communicates procedural changes.
• Resolves escalated issues in the Branch Manager's absence, including scheduling and hiring input.
• Refers customers to internal specialists for complex financial goals.

Conhecimentos

Leadership

Communication

Customer service

Sales experience

Time management

Formação académica

High School Diploma or GED

Bachelor's degree (preferred)

Descrição da oferta de emprego

Regions Bank in Cleveland, TN is seeking a Relationship Banker – Team Lead to meet with customers in person and by phone, assess financial needs, and offer appropriate products and guidance. The role includes coaching a team of bankers and overseeing branch activities in the Branch Manager’s absence.

The candidate should have strong communication, leadership, and customer service skills, with retail or sales experience and a drive for results.