Relationship Banking Specialist — Customer Growth & Service

NBT Bancorp, Inc.; Pittsfield (MA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage with H1

Job summary

NBT Bancorp, Inc. is seeking a Relationship Banking Associate in Pittsfield, MA to deliver high-quality customer service and handle routine transactions with accuracy.

The role includes identifying customer needs and referring opportunities to business partners, and supporting basic deposit account openings as needed. Qualifications include a high school diploma and at least one year of related banking or customer service experience, with strong listening and communication skills.

Qualifications

• High School Diploma or Equivalent.
• Minimum one year of banking, sales or customer service experience.
• Excellent listening and communication skills.
• Ability to identify customer needs and opportunities.
• Strong organizational and interpersonal skills with problem solving.
• Ability to thrive in a fast-paced environment and work well in a team.

Responsibilities

• Process routine transactions and account servicing with accuracy and efficiency.
• Identify customer opportunities and refer to appropriate business partners.
• Support basic deposit account openings as required.
• Participate in community events and other duties as assigned.

Skills

Listening

Communication

Needs identification

Problem solving

Teamwork

Computer skills

Education

High School Diploma or Equivalent

Job description

NBT Bancorp, Inc. is seeking a Relationship Banking Associate in Pittsfield, MA to deliver high-quality customer service and handle routine transactions with accuracy.

The role includes identifying customer needs and referring opportunities to business partners, and supporting basic deposit account openings as needed. Qualifications include a high school diploma and at least one year of related banking or customer service experience, with strong listening and communication skills.