Relationship Banking Specialist - Client Growth & Outreach

Hbcu Connect, Llc; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k plan

Paid time off

Job summary

Truist Financial Corporation in North Carolina is seeking a Regular full-time Teller/Client Service Associate. You will deliver efficient transactions, educate clients on digital banking, and support sales through outbound outreach.

The role emphasizes IRM collaboration, adherence to controls, and ongoing product knowledge through trainings. Weekend hours and occasional travel may be required.

Qualifications

• Must have strong customer service and communication abilities.
• Proven ability to work in a fast-paced retail banking environment.
• Comfort with outbound calls and sales-related activities.
• Willingness to travel to accommodate staffing needs as required.

Responsibilities

• Provide distinctive client experience by handling transactions and maintaining accurate records.
• Educate clients on digital self-service options (ATMs, Online/Mobile banking).
• Support sales by outbound calls and identifying client needs or opportunities.
• Understand Integrated Relationship Management (IRM) to deliver Truist solutions.
• Participate in Retail Community Bank Leadership routines and training.
• Adhere to internal controls and risk management policies.
• Assist with new account openings and issue resolution; handle branch workload.

Skills

Interpersonal skills

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist Financial Corporation in North Carolina is seeking a Regular full-time Teller/Client Service Associate. You will deliver efficient transactions, educate clients on digital banking, and support sales through outbound outreach.

The role emphasizes IRM collaboration, adherence to controls, and ongoing product knowledge through trainings. Weekend hours and occasional travel may be required.